Terms of Service

These Terms of Service (the “Terms”) are an agreement between AgentoGoPlus, a sole proprietorship registered in Thailand under commercial registration number [COMMERCIAL REGISTRATION NUMBER] (“we”, “us”), and the organisation or individual using AgentoGoPlus (“you”). By creating an account or using the Service you accept these Terms. If you are accepting on behalf of a company, you confirm you are authorised to bind it.

Support is available by email at [email protected]. We do not guarantee support response times or uninterrupted availability of the Service. You should retain your own copies of content you upload.

Our Privacy Policy forms part of these Terms and explains how we handle personal information.

You must provide accurate registration information, keep your credentials secure, and be at least 18 years old (or the age of majority where you live). You are responsible for everything done under your account, including by anyone you invite to your Workspace. Notify us promptly at [email protected] if you suspect unauthorised access.

You keep all rights in Your Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, process, transmit, and display it, and to create derived material such as extracted text and knowledge pages, solely to provide and support the Service to you. The licence ends when you delete the content or your Workspace, except for copies retained in backups for the period described in the Privacy Policy.

You represent that:

• You own Your Content or have the rights and permissions needed for us to process it as described.
• You have the right to have us read and index any website address you add, and doing so does not breach that site’s terms.
• Your Content does not infringe anyone’s rights or breach any law, and you have given any privacy notices and obtained any consents required for personal data you add.

You must not, and must not permit anyone else to:

• Use the Service to send unsolicited bulk or promotional messages, or otherwise to spam End Users.
• Use the Service for anything unlawful, deceptive, harassing, or harmful, or to impersonate another business or person.
• Configure an assistant to conceal that replies are automated where the law or the messaging platform requires that to be disclosed.
• Use the Service to provide regulated advice (medical, legal, or financial) without the qualifications and safeguards the law requires.
• Upload malware, attempt to breach or probe the Service, circumvent rate limits or Workspace isolation, or access another customer’s data.
• Reverse engineer the Service, resell it, or use it to build a competing product, except to the extent this restriction is unenforceable by law.

We may suspend a Workspace or a Connected Channel immediately where we reasonably believe continued operation would breach these Terms, break the law, harm End Users, or put our standing with a messaging platform at risk. We will tell you why and, where practical, give you the chance to fix it first.

Connecting a channel authorises us to receive messages sent to it and to send replies on your behalf. You must be entitled to administer the account you connect, and you must connect only accounts your organisation controls.

Connected Channels are governed by the platform’s own rules as well as these Terms. For Facebook Messenger that includes Meta’s Platform Terms, Messenger Platform Policy, and Community Standards; for LINE, its equivalent terms. Those rules constrain what may be sent and when — notably Meta’s restriction on messaging a person outside the 24-hour window following their last message. You are responsible for complying with them, and we may act as described in section 5 if you do not.

The platforms are independent of us. They may change, restrict, or withdraw their APIs, and may suspend your account or ours. We are not responsible for their acts or omissions, and a channel becoming unavailable for those reasons is not a breach of these Terms by us.

The assistant produces Output automatically, using language models. Output can be wrong, incomplete, or misleading even when the underlying content is correct. It is not professional advice.

You are responsible for the Output your assistant sends to your End Users, as if you had written it yourself. That means reviewing your assistant’s configuration and content, testing before connecting a channel, monitoring what it says, and keeping a route for an End User to reach a human. Do not use the Service where an incorrect automated reply could cause harm to health, safety, legal rights, or finances without a human checking first.

As between you and us, you own the Output generated for your Workspace, to the extent it is capable of ownership. Output is generated statistically and similar text may be produced for other customers, so we cannot promise it is unique.

Paid plans, if any, are described at the point of purchase [PRICING AND BILLING TERMS — fees, billing period, renewal, taxes, and refund policy]. Fees are payable in advance and are non-refundable except as expressly provided in these Terms or required by law. We may change prices on notice effective from your next billing period. Where the Service is offered free of charge or in preview, we may change or withdraw it at any time.

The Service, including its software, design, and the AgentoGoPlus name and logo, belongs to us and our licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, and nothing more. Feedback you send us may be used freely and without obligation.

The Service depends on third parties including cloud hosting providers, AI model providers, and the messaging platforms. Their availability and behaviour are outside our control, and your use of the Service is subject to their terms where they apply to you.

These Terms run until terminated. You may stop using the Service and close your Workspace at any time. We may terminate for material breach that is not cured within 30 days of notice, immediately in the circumstances in section 5, or on 30 days’ notice if we discontinue the Service.

If we discontinue the Service, we will refund the unused part of any fees you have paid in advance and give you a reasonable window to export Your Content before access ends.

On termination your access ends and we disconnect your Connected Channels, which deletes the access tokens we hold and unsubscribes our app from your Page. Withdrawing the authorisation at the platform itself is a separate step you can take in your Facebook or LINE settings. Export anything you need beforehand. We delete Your Content as described in the Privacy Policy. Sections 4 (your representations), 7, 9, 12, 13, 14, and 15 survive termination.

Except where the law does not allow it, the Service is provided “as is” and “as available”, and we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted, error-free, secure, or that Output will be accurate. We do not warrant that messages will always be delivered; messaging platforms and network conditions can prevent delivery.

Nothing in these Terms excludes or limits liability for our fraud or gross negligence, for death or injury to a person’s body or health caused by intentional or negligent acts for which we are legally responsible, or any other liability that cannot lawfully be excluded or limited. Nothing in these Terms restricts your mandatory statutory rights.

Subject to section 12 and to the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business opportunities, anticipated savings, goodwill, or data, or business interruption, whether those losses are direct or indirect. These exclusions apply even if we have been advised that such losses are possible.

Subject to section 12 and to the fullest extent permitted by law, our total aggregate liability to you arising out of or relating to these Terms or the Service will not exceed the fees you paid us attributable to Service provided during the three months immediately preceding the first event giving rise to a claim. Fees paid in advance for a longer period are prorated over that period when calculating this cap. This is a single combined cap for all claims and is not increased by multiple claims, events, or Workspaces.

For Service provided free of charge, including free trials and free previews, we exclude liability to the fullest extent permitted by law, subject to section 12. The exclusions and cap in this section apply regardless of whether a claim is based on contract, tort (including ordinary negligence), breach of statutory duty, or another legal basis.

Each exclusion and limitation in this section applies independently and only to the extent enforceable under applicable law. This section does not reduce any refund we expressly promise elsewhere in these Terms or that the law requires.

You will defend and indemnify us against third-party claims arising from Your Content, your Output as sent to End Users, your use of the Service in breach of these Terms, or your breach of a messaging platform’s rules, together with resulting damages and reasonable legal costs. We will notify you of any such claim and let you control the defence, provided any settlement releases us fully.

We improve the Service continuously and may change features. We will not make a change that materially reduces core functionality of a paid plan during a term you have already paid for, without offering you a pro-rata refund.

We may update these Terms. For material changes we will give at least 30 days’ notice by email or in the Service; continuing to use it after the change takes effect means you accept the updated Terms.

These Terms are governed by the laws of Thailand, and the courts of Thailand have exclusive jurisdiction over any dispute. If a provision is unenforceable, the rest stays in force. Neither party may assign these Terms without the other’s consent, except to a successor of its business. Our failure to enforce a provision is not a waiver. Neither party is liable for delay caused by events beyond its reasonable control. These Terms and the Privacy Policy are the entire agreement between us on this subject.

AgentoGoPlus — sole proprietorship, commercial registration no. [COMMERCIAL REGISTRATION NUMBER]
[email protected]